DISTANCE SALES AGREEMENT

All users shall be deemed to have read and accepted this Sales Agreement at the moment they complete their membership registration. This Sales Agreement is an online Distance Sales Agreement concluded between SUIT SARTORIA TEKSTİL VE İNŞAAT SANAYİ TİCARET LİMİTED ŞİRKETİ and the Customer.

Article 1

Subject of the Agreement

The subject of this Agreement is to determine the scope of the rights and obligations of the parties, in accordance with the Law No. 4077 on the Protection of Consumers and the Regulation on the Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product sold by the Seller to the Buyer, the specifications and sales price of which are stated below.

Article 2

Seller Information

SUIT SARTORIA TEKSTİL VE İNŞAAT SANAYİ TİCARET LİMİTED ŞİRKETİ

Article 3

Buyer Information

All members who are registered on the e-commerce website suitsartoria.com of SUIT SARTORIA TEKSTİL VE İNŞAAT SANAYİ TİCARET LİMİTED ŞİRKETİ and who make purchases (hereinafter referred to as the “Buyer” or “Customer”).

Article 4

Subject of the Agreement and Product Information

The type, quantity, brand/model, color, number, sales price, and payment method of the goods/products or services are as stated on the website. These details may be subject to change without prior notice to the Buyer.

Article 5

General Provisions

5.1 The Buyer declares that they have read and are fully informed about the basic characteristics, sales price, payment method, and delivery terms of the product subject to the Agreement as stated in Article 4, and that they have provided the necessary confirmation electronically.

5.2 The product subject to the Agreement shall be delivered to the Buyer or to the person or organization designated by the Buyer, within the period specified in the preliminary information, depending on the distance of the Buyer’s place of residence, provided that such period does not exceed the legal maximum of thirty (30) days.

5.3 If the product subject to the Agreement is to be delivered to a person or organization other than the Buyer, the Seller shall not be held responsible if such person or organization refuses to accept delivery.

5.4 The Seller is responsible for delivering the product subject to the Agreement in a sound and complete condition, in compliance with the specifications stated in the order, together with any warranty certificates and user manuals, if applicable.

5.5 Delivery of the product subject to the Agreement is conditional upon the electronic approval of this Agreement and full payment of the sales price via the payment method selected by the Buyer. If the product price is not paid or is canceled in bank records for any reason, the Seller shall be deemed released from the obligation to deliver the product.

5.6 If, after delivery of the product, the Buyer’s credit card is unlawfully or unjustly used by unauthorized persons without the Buyer’s fault and the relevant bank or financial institution fails to pay the product price to the Seller, the Buyer is obliged to return the product delivered to themselves or to the person or organization specified in the sales agreement to the Seller within three (3) business days. In such cases, shipping costs shall be borne by the Buyer.

5.7 If the Seller cannot deliver the product subject to the Agreement within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions, interruption of transportation, or similar events, the Seller shall notify the Buyer. In such cases, the Buyer may exercise one of the following rights: cancellation of the order, replacement of the product with an equivalent product (if available), and/or postponement of delivery until the obstructive condition is eliminated. If the Buyer cancels the order, the Seller shall initiate the cancellation of the credit card transaction and the refund of the relevant amount within seven (7) days and notify the Buyer via electronic mail. The Seller shall not be held responsible for delays caused by the bank.

5.8 In the event that the product delivered to the Buyer and/or to the person or organization designated by the Buyer is defective or faulty, the relevant product(s) must be sent to the Seller within seven (7) days from the date of receipt for repair or replacement under warranty conditions. Shipping costs in such cases shall be covered by the Seller. If the seven-day period expires, the Buyer must apply to the authorized service center.

5.9 This Agreement shall become effective once it is electronically approved by the Buyer (upon completion of membership registration) and received by SUIT SARTORIA TEKSTİL VE İNŞAAT SANAYİ TİCARET LİMİTED ŞİRKETİ.

Article 6

Right of Withdrawal

The Buyer has the right to withdraw from the Agreement within seven (7) days from the delivery of the product to themselves or to the person or organization designated by them. To exercise the right of withdrawal, the Seller must be notified via fax or e-mail within this period, and the product must be unused and its packaging must be undamaged, in accordance with the provisions of Article 7.

In order to exercise this right, it is mandatory to return the original sales invoice together with a copy of the shipping delivery receipt proving that the product has been sent back to the Seller. Following receipt of these documents, the Seller shall initiate the refund of the product price to the Buyer’s credit card account within seven (7) days through the relevant bank. The Seller shall not be held responsible for delays caused by the bank.

If the original sales invoice is not returned, value-added tax (VAT) and other legal obligations, if any, shall not be refunded. Shipping costs for products returned due to the right of withdrawal shall be borne by the Buyer.

Products that are non-returnable by nature, single-use products, copyable software and programs, perishable goods, or products past their expiration date are not eligible for the right of withdrawal. For cosmetic products, the right of withdrawal may only be exercised if the packaging is unopened, undamaged, and the product has not been used.

Article 7

Competent Court

In the implementation of this Agreement, Consumer Arbitration Committees up to the monetary limits announced by the Ministry of Industry and Trade, and Consumer Courts located in the place of residence of the Buyer or the Seller shall have jurisdiction.

If the order is approved electronically, the Buyer shall be deemed to have accepted all provisions of this Agreement.